logo
Contact Us
08 8366 2225
Connect With Us
 

Information

Making Appointments

Standard Consultations

Appointments can be made either via phone during opening hours or by booking online any time. A standard consultation time is 15 minutes.

 

To ensure continuity of care, we will always try to book you in with your usual Doctor unless you specifically request another Doctor.

 

Urgent Consultations

If you have an urgent issue during opening hours, please call us and our reception staff will arrange for you to meet with the duty doctor.

 

Longer Consultations

If you have numerous or complex medical issues or require a procedure, a longer consultation may be required.  In this instance, please call to discuss your situation with our receptionist staff.

Cancelling Appointments

If an appointment is no longer required, please notify us as soon as possible so that we can allocate it to another patient. A fee may be charged for non-attendance.

 

You are able to cancel your appointment via our online booking system, however please contact us if you need assistance.

New Patients

Better Medical clinics are welcoming of new patients and we believe we can offer a better level of service and care to our patients, old and new.

 

New Patient Registration Form

If you are a new patient, you can save time by printing and completing the New Patient Form below and bringing it along to your first appointment.

 

Form Download Link

 

Transfer of Medical Records Form

For patients wishing to transfer their medical records from another practice, please print and complete the transfer of medical records form below and bring with it you to your appointment.

 

Form Download Link

 

Patients over the age of 16 must sign.

After Hours

Our GPs work collectively with other GPs in the local area to provide an after-hours service at the Mount Barker Hospital. If you call our clinics after hours, you will be directed to the duty Doctor at Mount Barker Hospital on 8393 1777 or GP Care 1300 472 273.

 

In a medical emergency, please dial 000 and ask for an ambulance.

Fees

Consultation Fees are payable in full at the time of consultation by cash, eftpos, credit card or cheque. Medicare Rebates can be deposited into your savings or cheque account at the same time.

 

A list of Consultation Fees, including for Pensioners, Healthcare Card Holders, Veterans and Children under 16 is displayed in the reception area. Patients with financial difficulties are should discuss billing with their Doctor.

 

In addition to Consultation Fees, a Materials Fee will be charged for all dressings, materials used in procedures, contraceptives and certain vaccines. The Materials Fee applies to all patients (including concession card holders).

Results

A consultation is required for all test results.

 

It is the patient’s responsibility to follow up their test results, and we actively encourage our patients to be pro-active in their healthcare and book an appointment for results as soon as the test has been done to ensure these are followed up.

 

We will make every effort to contact patients with abnormal results, however it cannot be assumed that test results are normal if there is no contact from our clinic. Patients need to be aware of the seriousness of not attending for ordered appointments and/or investigations and any recall or subsequent follow up.

Repeats

All repeat prescriptions and referrals require a consultation with your Doctor. It is important to note that whilst these may be repeat requests, any changes in your health status need to be monitored. Consultations for repeat requests requiring no changes are likely to be bulk-billed.

Calls to Doctors

The Doctors may take telephone calls, but if they are busy with patients, the Doctor may have to call you back. If possible, please leave a message with the receptionist. Emergency calls will always be put through to the Doctor on duty for the day at a minimum.

Home & Nursing Home Visits

Where this service is offered by a clinic, visits can be arranged for regular patients living close to the clinic who are acutely ill, immobile or elderly and have no means of transport. If necessary, reception can book an ambulance in an emergency to attend.

 

Patients 75 years and older may also be able to arrange a visit in their home by a Practice Nurse for a Home Health Assessment, where this service is offered by a clinic.

Privacy

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

 

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

 

What personal information do we collect?

The information we will collect about you includes:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.

 

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

 

How do we collect your personal information?

Our practice will collect your personal information:

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  2. During the course of providing medical services, we may collect further personal information. Information can also be collected through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system, eg via Shared Health Summary, Event Summary.
  3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).

 

Who do we share your personal information with?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system (eg via Shared Health Summary, Event Summary).

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

 

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms. These may include, but are not limited to, paper records, electronic records, visual (X-rays, CT scans, videos and photos) and audio recordings.

Our practice stores all personal information securely. These are stored in electronic format, in protected information systems and in some cases in hard copy format in a secured environment. Confidentiality agreements, including the secure use of individual passwords form part of employment contracts for all staff and contractors.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing addressed to Practice Management and our practice will respond within a 30 days. A fee for stationery costs may apply.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify that your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests by applying in person with relevant identification or in writing addressed to Practice Management.

 

Privacy and our website

We are committed to protecting your privacy online in accordance with the Australian Privacy Principles (APP).

Personal information received (eg via our website or Facebook page) is not used or sold to any third party for the purposes of online marketing or any unsolicited communications. When you submit your contact details, you are giving us permission to contact you. Whilst we do use website analytics to monitor site usage, this usage is not tracked to an individual level.

 

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur and will be accessible to patients upon request.

Feedback

We take feedback, complaints and concerns seriously. Please speak with us if you have any concerns. We can arrange a meeting with a member of the Practice Management team. Alternatively, you can express any privacy concerns you may have in writing. We will attempt to resolve it in accordance with our resolution procedure. Please contact us via email  admin@bettermed.com.au  and we will endeavor to respond within 30 days.

 

You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002. You can also contact the Health and Community Services Complaints Commissioner via their enquiry service on 8226 8666. Country SA can call via a landline on 1800 232 007. Alternatively, you can write to them at PO Box 199, Rundle Mall SA 5000 or email info@hcscc.sa.gov.au.

Bushfire Policy

Our clinics are committed to ensuring the safety of our employees, associates and our patients.

 

The CFS is recognised as the leading authority on fire safety and their resources have been referenced in the preparation of our Bushfire Policy.

 

Fire Danger District

Our Adelaide Hills clinics are all in the MOUNT LOFTY RANGES fire district. For more information, please click on the link:

http://www.cfs.sa.gov.au/site/fire_bans_and_ratings/find_your_fire_ban_district.jsp

 

Fire Danger Season

The Fire Danger Season generally runs from November to April, although these dates may change due to seasonal conditions. For more information, please click on the link:

http://www.cfs.sa.gov.au/site/fire_bans_and_ratings/fire_danger_season_dates.jsp

 

Fire Danger Ratings

The Fire Danger Rating (FDR) is forecast by the Bureau of Meteorology each day and is an early indicator of the potential danger, should a bushfire start. The higher the Fire Danger Rating, the more dangerous the fire conditions.

 

The Fire Danger Rating chart assists us to understand the predicted bushfire behaviour, potential impacts and recommended actions we need to take for each category level.

 

The Fire Danger Rating is not a predictor of how likely a bushfire is to occur, but how dangerous it could be if it did occur.

 

It should be used as an early indicator to trigger our plans.

 

The Fire Danger Rating is issued by the Bureau of Meteorology after 4pm the day before and is available at www.bom.gov.au.

 

The CFS has developed a list of townships that have been identified as Bushfire Safer Precincts for South Australia. This is a place of relative safety and may be considered as a place for people to stay in, or relocate to if their plan is to leave their home on a bad fire day. Hahndorf and Mount Barker townships are considered Bushfire Safer Precincts.

 

Should the day be declared Catastrophic, please refer to the CFS website or the link on our home page for specific information. As Hahndorf and Mount Barker South are considered bushfire safer precincts, both Practices will be open. The safety and well-being of all staff and patients will remain our highest priority. Variations to the type of services offered will depend on the impact of this event, and will be monitored accordingly.

Health Resources

General Health Topics

Osteoporosis Australia

Information on Osteoporosis including prevention and management.

Stroke Foundation Australia

Information for stroke survivors, carers, health professionals and the public.

Arthritis Australia

Information for people suffering from arthritis.

QuitSA

Provides support for people trying to quit smoking.

Cancer Council SA

Information on the prevention, treatment and management of cancer.

SA Health

Provides information for people suffering with sleep problems.

Heart Foundation

Provides information on cardiovascular health.

Mental Health

Centre for Clinical Interventions

A set of information packages for people suffering from anxiety and depression.

Beyond Blue

Provides support for people suffering from anxiety and depression.

Sane

Helping all Australians affected by mental illness lead a better life.

MoodGYM

Learn cognitive behavioural therapy tools for preventing and coping with depression.

Headspace

Mental health advice and support for people aged 12-25.

Action for Happiness

A movement for positive social change and a happier society.

Kids’ Health

CYH

Provides health services and information for infants, children and young people.

Parenting SA

Provides general parenting guides for a range of different issues.

Royal Children’s Hospital Melbourne

Provides quality, up to date fact sheets on children’s health for parents.

ASCIA

Provides information on immunology and allergies, including management and treatment.

SA Health

Information on infectious diseases and how to manage them.

Women’s Health

SHineSA

Up to date information and resources on sexual health.

Jean Hailes

A list of health topics for women with up to date information.

The Women’s

Health information for women from the Royal Women’s Hospital in Victoria.

CYH

Information and support for pregnant women.

PANDA

Provides information and support for women experiencing post and antenatal depression.

Australian Breastfeeding Association

Provides information and support for breastfeeding mothers.

Men’s Health

Andrology Australia

Provides information on a variety of health topics for men.

The Shed Online

An online social community and health hub for men.